Terms of Service

Service Scope

VPNStay provides network acceleration for cross-border access and access to international websites, supporting Windows / macOS / iOS / Android / Linux. The service scope is determined by the current plan details, subscription status in the user panel, and available routes. Clients and subscription details are accessed through the user panel.

The network connection service does not include memberships, content licenses, or account eligibility for third-party websites. Access to a third-party service also depends on its regional policies, account status, and operating conditions. A successful route connection does not guarantee access to every website or app.

Accounts and Subscriptions

You can create an account with a username and password; no email address is required. Keep your login details and subscription credentials secure. If you notice an unusual login or believe your credentials have been exposed, change your password promptly and report the issue through a support ticket. Do not include your password or complete subscription credentials when submitting a request.

There is no limit on the number of devices connected at the same time, but connections are limited to devices used by the account holder. This does not permit public account sharing, subscription resale, renting out access, or providing commercial network access to others.

Monthly subscription traffic resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and do not expire. Check the billing method and traffic rules before activation. You can review your subscription status and traffic usage in the user panel.

Lawful Use

You must comply with the laws and regulations that apply where you are located and to your actual use of the service, as well as the usage rules of the platforms you access. You may not use the service for fraud, distributing illegal content, violating others' privacy or intellectual property, spreading malware, unauthorized access, or network attacks.

You may not misuse another person's account, interfere with route operations, or use automated abuse to disrupt other users' connections. You are responsible for the content you publish, transmit, or access. VPNStay provides network connectivity and does not replace any authorizations or permissions you may need to obtain.

Availability and Liability

Connection quality may be affected by your local network, carrier routing, device settings, destination services, and network congestion. Maintenance, route changes, or external network failures may cause temporary interruptions. VPNStay does not guarantee continuous connections across all times, regions, and apps.

If you encounter an issue, first consult troubleshooting, then submit a support ticket with the time it occurred, platform, route name, and error details. Changes to third-party content, account restrictions, or device issues must be addressed according to their specific causes. These terms do not waive any liability VPNStay has under applicable law or make users responsible for every service disruption.

Restrictions and Account Termination

If you engage in unlawful use, resale or sharing, credential theft, attacks on the service, or other serious violations of these terms, VPNStay may restrict the relevant connections, suspend the subscription, or terminate the account based on the risk involved. In cases of ongoing attacks or urgent security risks, necessary measures may be taken first, with the reasons explained afterward.

If you disagree with a restriction or termination, you may submit relevant information through a support ticket for review. Losing access because a subscription has expired or its data has been used up does not constitute account termination for a violation.

You may request a full refund for any reason within 60 days of your first payment. See the refund policy for instructions and details about the process.

Changes to These Terms and Related Policies

VPNStay may update these terms when service features, applicable laws, or usage rules change, and will show the latest update month on this page. Changes affecting important user interests will be explained through an on-site notice or a message in the user panel, including what is changing and when it applies. Changes will not silently impose new obligations retroactively.

For details on how account information is handled, see the Privacy Policy. If you disagree with an update, submit your concerns through a support ticket before continuing to use the service. Any dispute and its resolution are subject to applicable law and the rights you have under that law.